Returns & Refunds

How can I return a product?

The return is expected in case:

• THERE IS A COOLING ON THE ACQUISITION (required by law): You can request a return authorization (COST TRANSPORTATION CHARGES CUSTOMER) with sending mails and reason to request the return (within 15 days from the order). In this case Dezzy.it send you a voucher for the same amount of the previous purchase, to spend on Dezzy.it, or he will be refunded the cost.

• IN CASE OF DAMAGED GOODS: You must required authorization to FREE return by sending mails and some photos which prove that the product is broken / damaged. Dezzy.it will send the courier (FREE) and for the collection and delivery of the new product. Or to his preference, may request to be reimbursed.

• IN CASE OF GOODS NOT SUBJECT TO ORDERS:The customer must request authorization to return FREE with sending mails and photos to demonstrate the non-compliance. Dezzy.it send the courier (FREE) and for the collection and delivery of the new product. Or to his preference, may request to be reimbursed.

How is the refund?

After receiving and checking your return, we will refund the items sent. The refund will be after 10 days from the time when we will send the pack. You will receive an email with confirmation of receipt of the package and reimbursement. You can choose to be refunded via a credit to be used directly on the site or by bank and / or credit on your credit card or paypal. If you prefer to be reimbursed according to the mode change occurred with the payment.

 • If payment is made by bank reimbursement shall be by bank transfer. Prepare the data related to your account:

1. Account holder (name): The refund can be made to an account in the name of yourself, or another trusted person. E 'therefore always very important, so that the transaction is successful, specify the name of the account reference.

2. IBAN: Each account has an IBAN reference, which consists of 27 characters. You can find it in your personal page within the online services of your bank, or on the documents that the bank issued you, or by contacting directly to your branch. The Italian IBAN always starts with the letters E, then follow always two control numbers, and then again a letter (code CIN).

3. BIC / SWIFT: the BIC (SWIFT) is a bank identification code that consists of 8 characters, which can follow three characters that identify specifically the bank branch reference. You can find it in your personal page within the online services of your bank, or on the documents that the bank issued you, or by contacting directly to your branch. With these three data we have all the information necessary to complete the transaction. If the data is not correct, the refund may be delayed due to additional checks to be made.

4. Bank (type the name of your bank)

If payment is made by credit card repayment materializes by credit card. The amount (integral) of the returned items will be automatically credited to the account corresponding to the card used. The timing of crediting your account may vary from one bank to another.

 • If payment is half paypall, repayment materializes through paypall. The amount of the returned items will be credited to the PayPal account used for purchase.

If you decide to be refunded by credit received your return, we will provide you the personal account of dezzy.it the amount corresponding to the returned items that can be used immediately for the next purchase. This can not be converted in the future into other form of reimbursement (eg transfer or redemption of a credit card).

For any questions concerning refunds, please do not hesitate to contact our customer service to the email info@dezzy.it